Terms & Conditions — he55 Bangladesh

01 Definitions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "he55" / "Platform" / "we" / "us" / "our" refers to the he55 online gaming platform, accessible at he55.io, and the entity operating it.
• "Player" / "you" / "your" refers to any individual who accesses, registers on, or uses the he55 platform in any capacity.
• "Account" means the personal account registered by a player to access the services available on the he55 platform.
• "Services" means all gaming, betting, casino, and ancillary services made available through the he55 platform, including but not limited to casino games, live dealer games, slot games, sports betting, and promotional activities.
• "Funds" means any monetary balance held in a player's he55 account, whether deposited directly or credited as a bonus.
• "Bonus Funds" means any promotional credit, free bet, free spin, cashback, or other incentive credited to an account by he55 under a promotion.
• "Wagering Requirement" means the total amount a player must wager using bonus funds before those funds become withdrawable as real money.
• "Prohibited Person" means any individual who is under 21 years of age, has been self-excluded from the platform, or is otherwise ineligible to use the Services under these Terms or applicable law.

02 Acceptance of Terms

By accessing the he55 platform, creating an account, making a deposit, or using any of the Services provided by he55, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the he55 platform and, if you hold an account, contact our support team to arrange its closure.

he55 reserves the right to update or amend these Terms at any time. Continued use of the platform following the publication of updated Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

03 Eligibility

Use of the he55 platform is strictly restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and throughout the duration of their use of the platform:

1. You are at least 21 years of age. he55 enforces a strict 21+ age policy across all Services without exception.
2. You are accessing the platform for your own personal, recreational use and not on behalf of any third party.
3. You are not acting as an agent or intermediary for any undisclosed third party in connection with any wager or game played on he55.
4. You have not been self-excluded from the he55 platform or any other gambling platform under a voluntary or mandatory exclusion programme.
5. You are not a current employee, contractor, director, or close family member of an employee of he55, or of any company supplying software or services to he55, in a capacity that could give rise to a conflict of interest.
6. Your use of the Services does not violate any applicable law, regulation, or rule in your jurisdiction. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before using he55.

04 Account Registration

To access the full range of Services offered by he55, you must register a personal account. The following conditions apply to the account registration process and all subsequent account activity:

4.1 Single Account Policy

Each player may register and maintain only one (1) active account on the he55 platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all associated funds.

4.2 Accuracy of Registration Information

You must provide accurate, complete, and truthful information at the time of registration and must keep this information current at all times. he55 reserves the right to request documentary verification of the information provided, including but not limited to government-issued photo identification, proof of address, and proof of payment method ownership.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. he55 accepts no liability for any losses resulting from unauthorised access to your account caused by your failure to keep credentials secure. Any suspected unauthorised access must be reported to he55 support immediately.

4.4 Know Your Customer (KYC) Verification

he55 operates a mandatory KYC verification process. Players may be required to submit identity verification documents before processing their first withdrawal, or at any time he55 deems verification appropriate. Failure to complete KYC verification within the timeframe requested by he55 may result in account restrictions or closure.

05 Deposits & Withdrawals

5.1 Accepted Payment Methods

he55 currently accepts the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard. Available methods may vary and are subject to change. All transactions are processed in Bangladeshi Taka (৳ BDT).

5.2 Deposit Conditions

The minimum deposit amount is ৳200. he55 does not charge fees on standard deposits, though your payment provider may apply their own transaction charges independently. Deposits are generally credited to your account instantly or within a few minutes of confirmation by the payment provider.

5.3 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawals must be made to a payment method registered in the account holder's own name. he55 processes standard withdrawals within 15 to 60 minutes for mobile wallet methods (bKash, Nagad, Rocket) and within one to three business days for bank transfers. VIP tier members benefit from priority withdrawal processing.

5.4 Withdrawal Verification

he55 reserves the right to withhold withdrawal processing pending satisfactory completion of KYC verification, or where there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms. Players will be notified of any hold on their withdrawal and given the opportunity to provide documentation to resolve the matter.

5.5 Responsible Use of Funds

Players are responsible for ensuring that funds deposited into he55 originate from legitimate sources. he55 does not accept deposits made with funds derived from illegal activity. Any deposit suspected to be of illicit origin will be reported and the relevant account suspended pending investigation.

06 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, and other promotional incentives offered by he55 are subject to individual promotion-specific terms and conditions, which will be communicated at the point of offer. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion only.

6.2 Wagering Requirements

Bonus funds are subject to wagering requirements before they may be withdrawn as real money. The applicable wagering requirement multiplier will be clearly stated for each promotion. Until the full wagering requirement is met, bonus funds and any winnings derived from them are non-withdrawable.

6.3 Bonus Eligibility

Bonuses are available to eligible players only. he55 reserves the right to limit bonus eligibility based on account history, country of residence, payment method used, or any other criteria specified in individual promotion terms. Players found to be abusing bonus systems — including through the use of multiple accounts, hedging bets, or other exploitative patterns — will have their bonuses voided and may have their accounts suspended.

6.4 Bonus Expiry

All bonuses are subject to an expiry date or time limit. Bonus funds that have not been used or whose wagering requirements have not been met within the stated time limit will be automatically removed from the player's account without notice or compensation.

6.5 he55's Right to Modify Promotions

he55 reserves the right to withdraw, amend, or substitute any promotion at any time without prior notice, subject to honoring commitments already made to players who have opted into a promotion prior to its modification or withdrawal.

07 Betting & Gaming Rules

7.1 General Rules

All bets and games played on he55 are subject to the specific rules of the relevant game or betting market, as displayed within the platform at the time of play. It is the player's responsibility to familiarise themselves with the applicable rules before placing any bet or wager.

7.2 Bet Acceptance

he55 reserves the right to refuse, limit, or void any bet at its discretion, including where a bet is placed on an event that has already concluded, where odds have been published in error, or where he55 has reasonable grounds to suspect market manipulation or abuse.

7.3 Technical Malfunctions

In the event of a technical malfunction or system error during a game or bet, the relevant round or bet may be declared void and any stakes returned to the player's account. he55 is not liable for any perceived winnings that result from a technical error. Game provider decisions are final in all matters relating to game outcome disputes.

7.4 Dispute Resolution

Any disputes relating to game outcomes, bet settlements, or account transactions must be submitted to he55 support within seven (7) days of the event in question. he55 will review all disputes in good faith and provide a written response within a reasonable timeframe. The decision of he55's senior disputes team is final in all matters where an external adjudicator is not engaged.

08 Prohibited Conduct

The following activities are strictly prohibited on the he55 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of all funds, and reporting to relevant authorities where applicable:

• Registering more than one account or registering an account on behalf of another person.
• Providing false, misleading, or fraudulent information during registration or identity verification.
• Using automated software, bots, scripts, or any artificial means to interact with the platform, gain unfair advantage, or manipulate game outcomes.
• Colluding with other players to gain an unfair advantage in any game, particularly poker, live dealer games, or any multiplayer format.
• Exploiting software bugs, errors, or vulnerabilities in any game or system feature.
• Attempting to launder money or engage in any financial activity of an illicit nature through the he55 platform.
• Using payment methods that are not registered in your own name or that belong to a third party.
• Accessing the platform from a jurisdiction where online gambling is explicitly prohibited by law.
• Engaging in any form of harassment, abuse, or threatening behaviour directed at he55 staff or other players.
• Reproducing, distributing, or commercially exploiting any content from the he55 platform without express written authorisation.

09 Intellectual Property

All content on the he55 platform — including but not limited to logos, graphics, game interfaces, software, text, audio, video, and database compilations — is the exclusive property of he55 or its licensed providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial recreational purposes. This licence does not permit copying, redistribution, modification, public display, or commercial use of any platform content. Any unauthorised use will result in immediate account termination and may expose the offending party to legal proceedings.

Third-party game content displayed on he55 remains the intellectual property of the respective game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. he55 operates all such content under valid licensing agreements with those providers.

10 Responsible Gaming

he55 is firmly committed to promoting responsible gambling across all aspects of its platform. We recognise that gambling, while an enjoyable form of entertainment for the vast majority of players, can become problematic for some individuals. he55 provides the following responsible gaming tools to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps on their account. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time-Out: Players may set a maximum session duration after which they will be automatically logged out of the platform.
• Loss Limits: Players may apply a cap on the total amount they are willing to lose within a defined time period.
• Reality Checks: Players may enable periodic on-screen notifications reminding them of the duration and value of their current session.
• Self-Exclusion: Players who feel their gambling is becoming problematic may request a self-exclusion of 30 days, 90 days, 6 months, 1 year, or permanent. During a self-exclusion period, the account will be suspended, all marketing communications will cease, and re-registration will be refused.

If you are concerned about your gambling habits or those of someone close to you, please contact our support team immediately or visit our dedicated Responsible Gaming page for further guidance. he55 strictly prohibits gambling by persons under 21 years of age.

11 Privacy & Data Protection

he55 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By using the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

he55 implements industry-standard technical and organisational security measures to protect player data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, secure server infrastructure, and strict internal access controls. he55 does not sell or rent personal data to third parties for marketing purposes.

Players have the right to access, rectify, or request deletion of personal data held by he55, subject to legal retention obligations. Such requests should be submitted in writing to our support team at [email protected].

12 Limitation of Liability

To the maximum extent permitted by applicable law, he55 and its officers, directors, employees, partners, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of, or inability to use, the he55 platform or its Services.

Without limiting the generality of the foregoing, he55 is not liable for:

• Any loss of funds, winnings, or opportunities resulting from platform downtime, technical faults, or maintenance periods.
• Any interruption to Services caused by third-party payment providers, telecommunications failures, or force majeure events.
• Any loss arising from your reliance on information published on the platform, including odds, statistics, or game guides.
• Any actions taken by he55 in good faith in accordance with these Terms, including account restrictions or closures.

The he55 platform is provided on an "as is" and "as available" basis. he55 makes no warranties, express or implied, regarding the platform's continuous availability, error-free operation, or fitness for any particular purpose beyond reasonable entertainment use.

13 Amendments to These Terms

he55 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, he55 will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the he55 platform following the publication of any amendment constitutes your acceptance of the revised Terms in full. If you object to any change, your sole remedy is to cease using the platform and close your account. he55 will process any remaining real-money balance in accordance with the withdrawal conditions set out in Section 5.

14 Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising under or in connection with these Terms that cannot be resolved through he55's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts or arbitration forums as determined by he55's legal advisors, having regard to the nature of the dispute and the applicable legal framework at the time.

he55 operates as an entertainment platform and does not represent or warrant that the use of its Services is lawful in any particular jurisdiction. It is each player's sole responsibility to ensure compliance with local laws and regulations before using the platform.

15 Contact Us

If you have any questions about these Terms & Conditions, wish to raise a dispute, or need assistance with your account, please contact the he55 support team through any of the following channels:

• Email: [email protected] (plain text — not a link)
• WhatsApp: +880 1700 000000 (available 08:00–24:00 BST)
• Live Chat: Available 24/7 via the he55 platform support portal

he55 aims to respond to all written enquiries within 48 hours during normal operating hours. For urgent account security matters, live chat is the recommended contact channel as it provides the fastest response time.