Player Safety & Wellbeing — he55 Platform

Responsible Gaming at he55

he55 believes that gaming should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control.

21+ Only Deposit Limits Self-Exclusion Time-Out Tools 24/7 Support
Our Commitment

Gaming Stays Fun
When You Stay in Control

At he55, responsible gaming is not a compliance box to tick — it is a genuine part of how we operate every day. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh, and we take seriously the responsibility that comes with offering online casino games and cricket betting on such a wide scale.

Problem gambling affects a small but significant proportion of people who gamble, and early intervention makes a real difference. That is why he55 invests in practical tools that put players in the driver's seat: you decide how much you deposit, how long you play, and when you need a break. Our platform is designed to make it straightforward to set those boundaries and just as easy to get help if things feel out of hand.

Every he55 account comes with access to the full suite of responsible gaming controls described on this page. These tools are free to use, take effect promptly, and cannot be reversed without a mandatory cool-down period to give you time to reconsider. If you feel that gambling is beginning to interfere with your finances, relationships, or wellbeing, please reach out to our support team immediately — we are available 24 hours a day, seven days a week.

Important Notice — 21+ Age Restriction

The he55 platform is strictly for adults aged 21 and above. All players are required to verify their age and identity before depositing or playing. If you are under 21 years of age, you must not use this platform. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites. If you believe an underage person has accessed he55, contact our support team immediately so we can investigate and take appropriate action.

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Player Tools

Take Control With he55's Safety Tools

Every he55 account includes a full set of responsible gaming controls. You can activate or adjust any of these tools at any time by contacting our support team.

Popular
01
Deposit Limits
Set a maximum amount you are permitted to deposit into your he55 account over a daily, weekly, or monthly period. Once your limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your gambling spend within a budget you are comfortable with.
How to activate: Contact support via live chat or WhatsApp and request your preferred deposit limit. Limits take effect immediately. Increases to a limit require a 7-day cooling-off period before taking effect.
02
Loss Limits
Define the maximum net loss you are willing to accept across a given time period — daily, weekly, or monthly. When your cumulative losses reach the set threshold, he55 will prevent further wagering for the remainder of that period. Loss limits give you a hard financial boundary independent of how much you deposit.
How to activate: Reach out to our 24/7 support team. Loss limits are applied to your account within minutes. Reducing a loss limit takes effect immediately; increasing one requires a 7-day review period.
03
Wager Limits
Restrict the maximum stake amount per bet or per gaming session. Wager limits are especially useful for slots, live casino, and cricket betting markets where it can be tempting to increase stakes during a winning or losing streak. Setting a sensible wager ceiling helps keep sessions proportionate to your entertainment budget.
How to activate: Contact he55 support and specify the per-bet or per-session stake ceiling you want applied. Wager limits are confirmed in writing via your registered email address.
04
Session Time Limits
Set a maximum duration for each gaming session. When the time limit you have chosen is reached, he55 will display a prominent notification and log you out of the platform automatically. This prevents extended play sessions that can erode your sense of time and lead to losses beyond your original intent.
How to activate: Request a session time limit via live chat. You can choose intervals from 30 minutes up to 8 hours. The timer resets each time you log in fresh.
Recommended
05
Time-Out (Short Break)
Take a short break from gambling without permanently closing your account. Time-outs are available for periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, deposit, or play. All promotional communications will also be paused for the duration of your break.
How to activate: Contact support and state your desired time-out duration. The time-out is applied immediately and cannot be reversed before the period ends, regardless of circumstance.
06
Self-Exclusion
If you feel that gambling is causing significant harm to your life, self-exclusion allows you to permanently close your he55 account for a minimum period of 6 months, with options extending to 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account is locked, deposits are rejected, and all marketing is stopped. Funds in your account will be returned to your registered payment method.
Self-exclusion is a serious step. Contact support immediately if you wish to proceed. Re-opening a self-excluded account requires a mandatory 24-hour reflection period after the exclusion term expires.
Awareness

Recognising the Warning Signs

Problem gambling does not develop overnight, and it can affect people regardless of income, profession, or background. Being aware of the early warning signs is the first step toward getting help before the situation becomes serious. he55 encourages all players to review the signs below honestly and without judgment.

If you identify with three or more of these indicators, we strongly recommend activating a time-out or self-exclusion and reaching out to a support professional. You are not alone — help is available, confidential, and free of charge.

Chasing losses — Betting more money than planned in an attempt to recover funds you have already lost, often leading to even greater losses.
Concealment — Hiding your gambling activity, the amount you spend, or your losses from family members, friends, or your partner.
Financial strain — Borrowing money, selling personal items, or neglecting bills and essential expenses in order to fund gambling sessions.
Inability to stop — Repeatedly attempting to cut back or stop gambling, but finding yourself returning to the platform despite firm intentions to quit.
Mood dependency — Using gambling as the primary way to cope with stress, anxiety, loneliness, boredom, or depression rather than as a form of entertainment.
Relationship damage — Neglecting work, studies, family obligations, or social activities because of the time and mental energy devoted to gambling.
Escalating stakes — Needing to bet progressively larger amounts to feel the same level of excitement, a pattern consistent with tolerance development.
Self-Assessment

How Is Your Gambling Habit?

Answer the following questions honestly. If you answer "Yes" to two or more, we encourage you to review your gambling habits and consider using one of he55's responsible gaming tools or contacting a professional support service.

01
Have you ever gambled with money that was budgeted for essential expenses such as rent, food, utilities, or transport?
02
Do you find yourself thinking about gambling frequently during the day — planning your next session, replaying past bets, or calculating potential winnings?
03
Have you tried to reduce or stop gambling but found it difficult or impossible to follow through on that decision?
04
Have you borrowed money, taken a loan, or sold personal possessions specifically to fund gambling activity?
05
Do you feel anxious, irritable, or restless when you are unable to gamble, or when you attempt to cut back on how much you play?
06
Have you hidden your gambling activity or the amount you have spent from people who are close to you?
07
Has gambling caused conflict in your personal relationships, or led to you neglecting work, family, or other important responsibilities?
08
After a losing session, do you typically return to the platform the next day or shortly afterward with the intention of winning back what you lost?
If you answered "Yes" to two or more questions: This does not mean you have a gambling disorder, but it does indicate that your relationship with gambling may benefit from professional attention. Please review the support resources listed below or contact the he55 support team to discuss your options confidentially.
Why he55 Takes This Seriously

Our Six Responsible Gaming Principles

Age Verification First
Every he55 account goes through a mandatory KYC age and identity check before any deposit or play is permitted. Players must be 21 or older. Our verification process cross-references government-issued ID documents to prevent underage access with zero exceptions.
Instant Tool Activation
When a player requests a responsible gaming tool — whether a deposit limit, time-out, or self-exclusion — he55 applies it immediately. We do not add delays or persuasion screens that might discourage you from protecting yourself. Your safety request is always processed before any other account action.
Marketing Opt-Out
Players who activate a time-out, self-exclusion, or any responsible gaming limit are automatically removed from all promotional email, WhatsApp, and in-platform notification lists for the duration of the restriction. We will never send bonus offers to players who have indicated they need a break.
Non-Judgmental Support
he55's support team is trained to handle responsible gaming conversations with empathy and confidentiality. Whether you are unsure about a limit or ready to self-exclude, you will be treated with respect and care. There is no pressure, no judgment, and no attempt to retain you if you have decided to stop.
Proactive Monitoring
he55's internal systems monitor for patterns that may indicate problem gambling behaviour — such as extended session lengths, rapid deposit sequences, and frequent loss-chasing patterns. Where these patterns are detected, our team may proactively reach out to the player and remind them of the tools available.
Transparent Records
Players can request a full history of their gaming activity — deposits, wagers, wins, losses, and session lengths — at any time through he55 support. Having clear visibility into your own gambling history is a powerful way to assess whether your behaviour is consistent with healthy, recreational play.
Get Help

Support Organisations & Helplines

If you believe gambling is becoming a problem for you or someone you care about, the following organisations offer free, confidential, and professional support. he55 strongly encourages any player who is struggling to reach out.

National Mental Health Helpline (Kaan Pete Roi)
Bangladesh's primary mental health telephone counselling service, offering free and confidential support for individuals experiencing emotional distress, including gambling-related anxiety and financial stress. Available in Bangladesh Standard Time (BST, UTC+6).
Gamblers Anonymous (International)
A worldwide fellowship of individuals who share their experience and strength to help each other recover from a gambling problem. GA meetings and resources are accessible online for players throughout Bangladesh who are unable to attend in-person sessions.
GamCare (International Support)
GamCare provides information, advice, and support for anyone affected by problem gambling. Their online resources, self-help guides, and forum communities are available to players worldwide, including those based in Dhaka, Chittagong, and other cities across Bangladesh.
National Institute of Mental Health (NIMH), Bangladesh
NIMH Dhaka is Bangladesh's leading government institution for mental health care, including addiction counselling. Players in Dhaka and surrounding areas who need face-to-face professional support are encouraged to contact NIMH directly.
BeGambleAware (Online Resources)
BeGambleAware offers a comprehensive library of responsible gambling resources, self-assessment tools, and real-time advice. Their online chat and information resources are accessible to Bangladeshi players seeking guidance on managing gambling habits safely.
he55 Responsible Gaming Support
Our own support team is available 24 hours a day, seven days a week to assist you with any responsible gaming concern. Contact us via live chat on the platform or via WhatsApp at +880 1700 000000. All responsible gaming conversations are handled confidentially by trained staff.
Need Immediate Help? Contact he55 Support Now
If you feel your gambling is out of control and you need help right now, do not wait. Contact the he55 support team immediately via live chat (available 24/7) or WhatsApp at +880 1700 000000 (08:00–24:00 BST). Alternatively, email us at [email protected] — plain text, not a link. We will help you activate a time-out or self-exclusion and connect you with professional support resources without delay.
Play Responsibly at he55

Enjoy he55 — Within Your Limits

Responsible gaming and great entertainment are not mutually exclusive. When you play within your means and use the tools available to you, he55 is a safe and enjoyable platform for cricket betting, casino games, slots, and more.

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21+ Only — Gambling involves financial risk. Play responsibly.